Below are the most common questions we get asked.
If your question isn’t answered below, feel free to drop us an email or fill in the contact us form.
Q: Can we use your microphone for presentations/speeches/thank yous?
A: Of course you can by all means, we have a wireless microphone which will allow you to stand wherever you like in the room to do your speeches.
Q: Do I get any confirmation of my booking?
A: Whether you book with us over the phone or via the contact us form the same process applies. Once we have confirmed the basic information we will send you out a confirmation form stating all the details of the event and asking you to fill in any blanks we don’t know yet, once we’ve had this back and any amendments are made your booking is complete. This contract also states cancellation times and charges as well as out of contracted hours charges.
Q: One of our guests suffers from epilepsy, will your lights affect them?
A: Sometimes is the best way we can answer this question. Unfortunately some of our light effects will affect someone with epilepsy, whilst we don’t use actual strobes some of lights do have “strobe effects”, however if you notify us before the event, we will try to disable any “strobe effects” and angle the lights down when setting up, to help prevent them from being affected.
Q: My venue requires you to have PAT testing and Public Liability Insurance, do you have these?
A: Yes, we have all our equipment PAT tested and checked every 6 months. We are also members of the Alliance of Mobile DJ’s which we have public liability insurance through up to £10,000,000. If you require these documents please request them after making your booking.
Q: Do you accept requests?
A: We always endeavour to tailor the music at your event to your audiences tastes, wherever we can we will play a request providing we feel it is suitable for the event. If there is a specific track(s) you would like playing if you let us know before the event (preferably 7 days or more) we will do our best to try and get hold of it for you. We also take requests on the night either via your guests coming to speak to us or via our text request number.
Q: What if someone else tries to book you after I have for a higher price?
A: Once you have made an enquiry into placing a booking with us, it is added into our digital diary system as a temporary booking and each member of the team are made aware of the booking. Once we have received your copy of the confirmation form back it is then official. Regardless of whatever else we may be offered we will not break our contract with you. In 25 years we have never let a single person down and don’t intend to change that now.
Q: I heard you take photos and print them at my event, how much do these cost?
A: From the photos taken at your event, the majority are available to download free of charge from our website a few days later, and a number of photos are printed as free gifts for your guests. The number of photos printed at your event is at the discretion of the DJ.
Q: How far in advance should I book?
A: This is a difficult question to answer, the honest answer is as soon as possible, especially during peak times (Christmas & Wedding Season). Our diary tends to fill up quite quickly, so book as early as possible to avoid disappointment.
Q: How long does it take you set up/pack away?
A: Depending on the venue itself this can vary, many factors such as how far we have to travel or carry our equipment can affect this. On average it takes us between 30-45 minutes to fully set up and roughly the same to pack away.
Q: My venue is upstairs, is that an issue?
A: It’s not an issue at all, however please be aware that it will take us a considerable amount of time longer to set up and pack up. Please also be aware that there may be a surcharge for this, however this will be decided on an individual basis.
Q: We have elderly relatives/friends coming who are concerned about the volume level.
A: We try to tailor the entire entertainment we offer to the event and to the audience, but please don’t be shy to come and tell us if you want it turning down, or up!
Q: My venue has a sound limiter, will that be an issue?
A: This is not an issue at all, we will tailor the sound level to accommodate this, however please do let us know about it, so that we can avoid tripping it out!
Q: My Venue has a smoke detector, will that be an issue?
A: This is not an issue at all, in this case we would simply just not use our smoke machine, please also inform us if you know of any guests who suffer from severe asthma, so that we can be sensitive with the use of the smoke effect.
Q: My venue has an automatic power trip, will that be an issue?
A: This is not an issue at all, but please make us aware of this so that we can safely shut down our equipment prior to this. Also make sure you are aware of what time it trips out to ensure you do not book us for after this time, as funds will not be refunded for this.
Q: What power requirements do you have?
A: Ideally we require two 13amp plug sockets, preferably on separate circuits within 5m of the area we need to set up in, however if necessary we can tailor what equipment we use, if this is not available.
Q: Can you work outside?
A: We can work outside in certain circumstances, please contact us regarding this as certain conditions would be needed.
Q: What happens if I want you to carry on playing after the time specified on the contract?
A: As stated on the confirmation form you would receive when booking, we charge a fixed rate for every 30mins after the contracted time, this fee is specified on your contract and any extension will be at the discretion of the DJ at your event.
Q: Do you do karaoke?
A: No unfortunately we do not offer karaoke, yes we do have a video wall that plays the music videos to songs and display photos/effects, but it cannot be used for karaoke.
Q: I’ve heard about your video wall, can I have photos displayed on there during the night?
A: Of course you can, we do not have the facilities to display physically printed out photos on our video wall, however you can either send us a cd/dvd/memory stick with the photos on prior to the event or bring it with you to the party, and we’ll show them on the screen in between our videos and other effects.